General

Ordering

• Can my order be delivered to a store?
• Is there a minimum order value?
• Do I need a customer account to order?
• I have not received an order confirmation. What can I do?
• Can I change or cancel my order later?

Shipping & Delivery

• How much are the shipping costs?
• What should I do if I received an item that I did not order?
• How long will it take for my order to arrive?
• Can my package be delivered to a packing station?
• My package arrived damaged. What can I do?

Payment

• What payment options do I have?
• How does the refund work?
• How does payment by credit card work?
• How does the KLARNA purchase by invoice work?
• Why can't I use KLARNA purchase on account as a payment method?

Returns & Refunds

• How can I return my items?
• How long do I have to return my items?
• Where is my return?
• How do I complain about my item?
• I can't find the return shipping documents. Where can I get the shipping label and the return shipping label?
• I need new return documents but do not want to print. How can I still return?

My Account

• What do I do if I forget my password?
• How do I create a customer account with ACME?
• I no longer wish to receive the newsletter. How do I unsubscribe?
• Can I view my recent purchases from ACME?
• How can I change my personal data?

ACME Card

• What are the advantages of ACME CARD?
• How do I redeem my ACME CARD coupon?
• I have forgotten my ACME CARD. Can the purchase be recorded in the store afterwards?
• I have lost my ACME CARD. What can I do?
• How many loyalty points have I already collected with my ACME CARD?