Michael

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  • Is there a minimum order value?

    No, there is no minimum order value. You will receive your new articles and accessories from acme.de within Germany free of shipping costs.

  • Do I need a customer account to order?

    Of course you are always welcome as a guest! However, we would like to recommend that you open an ACME customer account. This makes shopping much more convenient: The data required for an order, su...

  • I have not received an order confirmation. What can I do?

    First of all, please check your spam folder to see if the order confirmation might have gotten lost there. If it is not there either, our friendly customer service will be happy to check if we have...

  • Can I change or cancel my order later?

    You can either cancel individual items or your entire order until the package has been shipped by us. You can see whether we have already handed over your order to our transport service provider DH...

  • How much are the shipping costs?

    Shipping and return shipping are free in Germany and Austria - regardless of the order value. One more reason to look forward to your new ACME items!

  • Can my order be delivered to a store?

    At ACME you can order items online to your home or have them delivered to one of our many stores across Germany. The advantage of store delivery: The articles are reserved for you on site. You can ...

  • What should I do if I received an item that I did not order?

    Please accept our apologies if an item was mixed up in your delivery. You may also have received a product that you did not order. We assure you that we are always working on further optimizing our...

  • How long will it take for my order to arrive?

    Delivery times Once you have completed your online purchase, everything happens very quickly. Your ACME package will arrive within the next two to three business days.You can also find information ...

  • Can my package be delivered to a packing station?

    How would you like to receive your ACME package? We comply with your wishes. You are welcome to have your new shoes or accessories delivered to a packing station near you. To do so, simply select t...

  • My package arrived damaged. What can I do?

    If your order did not arrive in perfect condition, we are very sorry - this should not happen. We pack our items to the highest shipping standards. However, damage in the mail cannot always be avoi...